Lead Engine

Status

Live — current main.

Owns

• contacts & identifiers
• project enrollments & queue eligibility
• DNC / suppression
• callbacks
• issued work & leases
• dispositions, attempts & recycling
• script version pinning
• authoritative dial target
• LeadHound Pack sync
• raw webhook ingestion
• omnichannel inbox data spine

Does not own

• identity, schedules and projectsLeadHound Pack
• the agent workspaceLeadHound Hunt
• calls and telephony executionDialer Gateway / the dialer

Master inbox

Foundation live — data spine only:

• channel mappings
• conversations
• messages

Not built yet:

• claim / release
• inbox read & query APIs
• vendor integrations
• realtime

API surface

• POST /api/v1/work/nextIssues the next work item. — signed, server-to-server
• POST /api/v1/work/heartbeatRenews a live lease. — signed, server-to-server
• POST /api/v1/work/dial-targetResolves the authoritative number for a lease. — signed, server-to-server
• POST /api/v1/sync/big-crmIngests LeadHound Pack events and reconciliation. — signed
• GET /api/v1/agent/next-leadClaims one lead. — agent token
• POST /api/v1/agent/dispositionCodes a call. Authorised by the lease, not the schedule. — agent token
• POST /api/v1/agent/lease/heartbeatKeeps a live call's lease alive. — agent token
• GET /api/v1/agent/contact-history/:idSanitised history. Authorised by an open lease. — agent token
• GET /api/v1/healthLiveness. Touches nothing. — none

Integrations

No vendor channel integration is live. No call is placed, no SMS or email is sent, no LinkedIn message is delivered and no real booking is made. The dialer, booking and channel adapters exist as interfaces with no-op implementations, so that the systems behind them can be integrated without the domain changing.